Refund Policy
At AERIS , customer satisfaction is important to us. This Return and Refund Policy outlines the conditions for returns, exchanges, and refunds.
1. Return Eligibility Criteria
Products may be eligible for return if:
The return request is made within [X DAYS] of delivery
The item is unused and unwashed
Original tags and packaging are intact
The product is in resellable condition
Proof of purchase may be required.
2. Non-Returnable Items
The following items may not be eligible for return:
Perfumes or fragrances that have been opened or used
Innerwear or hygiene-sensitive products
Customized or personalized items
Sale or clearance items
Gift cards
3. Return Timeframe
Customers must initiate return requests within [X DAYS] from the delivery date.
Late requests may not be accepted.
4. Refund Process and Timing
Once the returned item is received and inspected:
Approved refunds will be processed within [REFUND PROCESSING TIME]
Refunds will be issued to the original payment method
Bank/payment gateway processing times may vary
Customers will be notified regarding refund status.
5. Exchange Options
We may offer exchanges for:
Size issues
Defective items
Incorrect products delivered
Exchange availability depends on stock availability.
6. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
Contact us within [X DAYS] of delivery
Share photos/videos of the issue
We may arrange replacement, exchange, or refund after verification
7. Return Shipping Costs
If the return is due to our error, return shipping costs may be covered by us.
For customer preference returns, shipping charges may be deducted from the refund.
8. Cancellation Policy
Orders may be canceled before shipment.
Once shipped, cancellation requests may not be accepted.
9. Refund Exceptions
Refunds may be denied if:
Returned products are damaged by the customer
Items show signs of use
Original packaging/tags are missing
10. Contact Information
For return or refund assistance:
AERIS
Email: [EMAIL ADDRESS]
Phone: 9819732117